Live Event FAQs
Where can I check to see if I'm registered?
How do I update my registration info?
Can I transfer my registration (bib) to another person?
- The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
- Click the blue “Actions” button to the right of the race name, and then “Transfer Registration.”
- Enter the new runner’s email address to begin the transfer process.
- The new runner will then receive an email from Enmotive with a link to complete the transfer.
- After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
- Complete the registration process, and pay the $10 transfer fee.
- Once completed, the new runner will receive an email confirmation, and the original runner will receive an email confirming their registration has been cancelled.
Can I move up or down a category?
- To do so, simply log into your account (you may need to reset your password first).
- Once you’re logged in, you’ll see your upcoming race on the right-hand side of the screen.
- Click “View registration.” You’ll see your current race distance under “Category.”
- Just click “Edit,” choose the distance you’d like to switch to.
- You’ll be prompted to review the rest of your registration, and re-sign the waiver for the new distance.
Can I transfer to another race?
- Log into your Enmotive account and scroll down to find your race registration under “Current and Upcoming Events.”
- Click the blue “Actions” button to the right of the race name, and then “Defer to Another Event.”
- Locate your desired event location in the dropdown menu, then click ‘Search.’
- From there, click your desired race category, then follow the onscreen prompts. Once you complete payment, you’re all set and your new registration will appear in your account!
What if I'm unable to run in the race?
Unfortunately, we do not give refunds*. However, tickets can be transferred to another runner before online registration closes. Information on how to transfer your ticket can be found on this page under “How can I transfer my registration to another person?”